Shipping & Returns

 

Rates for Ship to Home are determined by your total order amount before tax.


Standard Shipping and Processing

WE ship via USPS.

Standard Delivery orders are shipped via standard ground service, and estimated to arrive within 3-7 business days. Items ordered at the same time will not necessarily be delivered together.

 

GoToGordons.com ships some items via FedEx SmartPost®, which utilizes the U.S. Postal Service for final delivery on a standard business day (Monday-Saturday, excluding federal holidays). The SmartPost shipping option means that FedEx will handle your package from Gordon's to your local U.S. post office and the U.S. postal service then completes final delivery.

 

Throughout the checkout process, the shipping costs displayed in your order summary are estimates and do not necessarily reflect the final shipping cost of your purchase. Options that incur surcharges (such as Freight Delivery or oversized items) or shipping to multiple addresses will affect shipping costs. The cost for shipping and handling is based upon order amount and shipping destination(s). The above table can be used as a guideline for estimating shipping, but final shipping charges may differ from the value shown above. Final shipping costs will be calculated and displayed at the Order Review & Payment screen.

 

We apologize but we are currently unable to ship to U.S. Territories, international locations, Alaska, Hawaii, or PO Box addresses.

Free Shipping Promotions

Occasionally Gordon's may offer promotions for free standard shipping on your online purchase. Offers are limited to one per customer. Offer is valid on online purchases of in-stock, Ship to Home items only. Offer may require a minimum purchase to qualify for free shipping. To redeem this online offer, enter the provided promotion code during checkout, hit apply promo, and order totals will be adjusted on qualifying orders. This promotion code is not valid with any other offer that requires you to enter another promotional code at checkout. If another code is entered at checkout, this offer will be void. At this time, we are unable to ship to U.S. Territories, international locations, Alaska, Hawaii or PO Box addresses. Not valid on previous purchases. Some exclusions may apply. Offer is not valid on oversized orders that require a delivery surcharge.

Gift Cards

Gift Cards will be shipped at no charge via USPS. Please allow 5 to 10 business days for delivery via USPS First Class mail.

Tracking Your Order

There are several ways to track the status of your order:

 

  • Check your email. You will receive an e-mail confirmation when your order ships.
  • Visit your account. Sign in to your account to view your complete order history and check your order status.
  • Lookup your order. You can lookup an order with the following information/ order number, last name, and ZIP code.
  • Contact us.If you still have questions about your order, contact customer service at (504)354-2248

Tracking availability may vary depending on the shipping method selected during checkout and the carrier that is delivering your order. Once shipped, your order may be handled by a carrier (FedEx or U.S. postal service) that provides tracking information until your order is delivered. Available tracking information is accessible in your account.

Order Discrepancies 

If you find a mistake with your order, or if you fail to receive it within the expected shipping time, please contact Kirkland's customer service immediately. Please report any item discrepancy or damage within 30 days of ordering so we can research and review the issue in a timely manner.

Address change 

Unfortunately, the shipping address for an order cannot be changed once the order has been placed.

Return Policy 

Gordon's has a 30 day return policy on all unused, unworn and unwashed products. If you would like to return or exchange an item, ship it to us at the address below with a note inside letting us know (1) if you want to return or exchange the item, and (2) if you want to exchange it, what item/size you'd like back:

Gordon's Exchanges
4308 Waverly St
Metairie, LA 70006

Call us (504)354-2248

Unfortunately, shipping charges are not refundable, that is to say that you’ll need to pay for the postage back to our place, but we’ll cover the shipping back to your place for the exchange. If you request a refund rather than an exchange, we’ll refund the cost of the product(s) but not shipping costs. If the item you received is damaged, please call us at the number above or email us at shopgordons@gmail.com and we'll ship you a replacement item.